Terms and Conditions
Welcome to www.myutsav.ae owned and operated by Utsav Travel And Tourism - Sole Proprietorship LLC. By accessing and using this website, you agree to comply with and be bound by the following terms and conditions.Utsav Travel And Tourism - Sole Proprietorship LLC provides travel and tourism-related services, including but not limited to tour packages, flight bookings, hotel reservations, visa assistance, and other travel-related services. If you do not agree with these terms, please refrain from using the website.
Booking and Reservations
- Booking made online on our website www.myutsav.ae or over the call or using WhatsApp to 054 3107189 to our travel operator.
- All bookings and reservations made with Utsav Travel And Tourism - Sole Proprietorship LLC are subject to availability and confirmation.
- Customers must provide accurate information while making reservations, including names, contact details, and passport information if applicable.
- Customers who are Minor / under the age of 18 shall not register as a User of the website and shall not transact on or use the website.
Prices on the Website
- Prices on the website are Inclusive of Taxes ( unless specified otherwise)
- Payments for tours, packages, and services must be made in AED (United Arab Emirates Dirham), unless otherwise agreed upon in writing.
- Full payment is required at the time of booking, unless otherwise specified.
Mode of Payment Card Payment
- Bank Transfer (Visa, MasterCard)
- Online Payment Gateway(Telr)
- Cash Deposit in the bank or Visit our Office at Utsav travel and tourism LLC
Al khazna Tower # 1626,Aldana, Najdah Street,AbuDhabi ,U.A.E
- Utsav Travel and Tourism LLC reserves the right to cancel any booking due to non-payment or insufficient funds.
Confirmation of Payment
- When the payment is done, our agents will send you the ticket or voucher via mail. This will serve as your receipt or e-ticket to the particular service you have chosen upon doing the booking.
- The cardholder is required to keep a copy of transaction records and adhere to the merchant's policies and rules.
- Once the payment is made, the confirmation notice will be sent to the client via email within 24 hours of receipt of payment.
Cancellation and Refunds
- Cancellation requests must be submitted in writing to Utsav Travel And Tourism - Sole Proprietorship LLC.
- In case of no show, failed to use the ticket at the particular date mentioned on the ticket, no refunds, and no emendation will be done. The same condition applies to all transportation services
- Cancellation policies apply to Visas, Air tickets, tours, and hotel bookings. Prior to making a booking, clients must carefully review and acknowledge the respective cancellation policies.
- For group tours, cancellations are permitted. However, if a client cancels a single tour from the group, they will no longer be eligible for the group offer.
- Regarding tourist visas, once payment is made, the visa will be considered canceled and non-refundable, based on the provided client information.
- Refunds for cancellations are subject to the terms and conditions of the service providers (hotels, airlines, etc.) and may incur cancellation fees.
- Utsav Travel And Tourism - Sole Proprietorship LLC will not be held responsible for any cancellations or changes made by service providers.
- Customers have the option to cancel their booking within a 24-hour period. Refunds will be issued to the original payment method used by the customer. Please anticipate a maximum of 45 days for the refund transfer to be processed.
- Refunds will be credited back to the original mode of payment and the processing time will vary between 10 to 45 days, depending on the issuing bank of the credit card.
Changes and Amendments
- Utsav Travel And Tourism - Sole Proprietorship LLC reserves the right to modify itineraries, travel arrangements, and services due to unforeseen circumstances or for the safety and convenience of travelers.
- Customers will be notified of any significant changes to their bookings and may be offered alternative arrangements or a partial refund at the discretion of Utsav Travel and Tourism LLC.
- Utsav Travel and Tourism LLC highly recommends that all customers purchase comprehensive travel insurance to cover any unforeseen events, medical emergencies, or trip cancellations.
- It is the responsibility of the customer to ensure that their travel insurance adequately covers their needs.
- Customers are responsible for ensuring they have the necessary travel documents, such as valid passports, visas, and other permits required for their chosen destination(s).
- Utsav Travel And Tourism - Sole Proprietorship LLC will not be liable for any issues arising from inadequate or improper travel documentation.
Hike in Tariffs and Taxes
- We inform you on a prior basis if the government revises some taxes on travel services , clients are liable to pay that extra amount .
Health and Safety
- Customers are advised to follow all health and safety guidelines provided by Utsav Travel And Tourism - Sole Proprietorship LLC, local authorities, and service providers during their travel.
- Utsav Travel And Tourism - Sole Proprietorship LLC will not be liable for any health-related issues, accidents, injuries, or loss of personal belongings during the tour.
- Utsav Travel And Tourism - Sole Proprietorship LLC will not be liable for any loss, damage, injury, or delay caused by third-party service providers, natural disasters, or unforeseen circumstances beyond our control.
- Customers participate in tours and activities at their own risk and must adhere to the rules and regulations set by the tour guides or operators.
Complaints and Disputes
- In the event of a complaint or dispute, customers are required to inform Utsav Travel And Tourism - Sole Proprietorship LLC immediately so that appropriate actions can be taken.
- Any disputes arising from the terms and conditions will be subject to the laws of the UAE and will be resolved amicably through negotiation or mediation.
Governing Law and Jurisdiction
- These terms and conditions shall be governed by and construed in accordance with the local laws of the United Arab Emirates.
- Any disputes or claims arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of the United Arab Emirates.
- These terms and conditions shall be governed by and construed in accordance with the laws of the UAE.
- Any disputes or claims arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of the UAE.
- Utsav Travel And Tourism - Sole Proprietorship LLC strictly complies with UAE and international trade regulations. We will not engage in any transactions or provide services to individuals, entities, or countries sanctioned by the Office of Foreign Assets Control (OFAC) or any other international sanctions.
- Customers are required to declare and confirm that they are not citizens, residents, or entities of any OFAC-sanctioned countries or involved in activities contrary to international trade laws and regulations.
Confidentiality of User Account
- Customers are responsible for maintaining the confidentiality and security of their user account credentials, including username and password.
- Customers agree not to share their account information with any third parties and to notify Utsav Travel And Tourism - Sole Proprietorship LLC immediately if they suspect any unauthorized use or security breach of their account.
- Utsav Travel And Tourism - Sole Proprietorship LLC will not be liable for any loss or damage arising from unauthorized access to a user's account due to the customer's failure to maintain the confidentiality of their account information.